Complaint process
We are committed to providing high-quality pathology and collection services. If we have not met your expectations, we want to hear from you so we can address your concerns and improve our services. Please follow the process outlined below to ensure your issue is resolved quickly and effectively.
Complaint / feedback form
Once your complaint is submitted, we will acknowledge receipt within 48 working hours and provide you with a reference number for tracking.
What happens once a complaint is submitted?
We will review your complaint thoroughly and may contact you for additional information if required. Our goal is to resolve most complaints within 30 days.
If you are not satisfied with the outcome, you may need to escalate your complaint, you can contact our Head of Quality: andrew.hicks@synlab.co.uk or General Manager: adam.stretton@synlab.co.uk
We are dedicated to maintaining the highest standards in pathology, toxicology and drug and alcohol collections. Your feedback is essential in helping us improve. We take all complaints seriously and will address your concerns with fairness, confidentiality, and urgency.
